Contact us
A small editorial desk, not a call center and not a booking office. There is no contact form and no ticket number here. Send an email and a person reads it.
Things worth writing to us about:
- A price on this site that has moved. Balloon listings reprice, and platforms show you your own currency, so if a card says $599 and the listing in front of you says something else, we would rather hear it from you than catch it on the next monthly re-check.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. The park-fee line is the one that matters most: if an operator starts folding Serengeti entry fees into a balloon price, or drops the levy it currently carries, that is a correction we will make the same day.
- A factual error anywhere on the site. Age minimums, the weight threshold, medical restrictions, launch-site seasons, park fees, advisory levels. All of it comes from operators' published terms or from official sources rather than from memory, and all of it can go out of date.
- Operators: updates to your own terms, rules, launch sites or pickup radius. If a figure on this site misrepresents your operation, tell us what is wrong and where it is published, and we will read it against your own page and fix it.
- Partnerships and press: we do not sell placement, and no operator can buy a position or an ordering here. Anything else, from data corrections to reuse of a chart, is worth an email.
- A bookable Serengeti balloon flight that is not here. If it has a real, currently bookable listing with published dates and a clear position on park fees, send the link and we will read it the way we read the other four.
- A question that neither the FAQ nor the guides answers.
Email info@hotairballoonserengeti.com
What to expect back
An honest answer, not a fast one. Corrections get priority and usually go live within a day or two of being checked, because a wrong price or a wrong age rule is the kind of error that costs somebody a morning they cannot repeat. General questions take longer, and some of them get answered by adding a paragraph to a guide rather than by return email, which helps the next person asking the same thing. We do not send a newsletter, we do not follow up to sell you anything, and we do not pass your address anywhere.
What we cannot help with
We cannot take a booking, hold a place in a basket, move your date, cancel a flight or issue a refund. None of those are ours to touch. Every flight on this site is sold and flown by somebody else, and Serengeti park fees belong to TANAPA rather than to us or to the operator.
So if the question is about a booking you have already made, the confirmation email you were sent is the fastest route. It carries your reference and a message button that reaches the people who will actually be at your camp in the dark. On a same-day question that beats us every time, and on a scrubbed-morning call it is the only channel that can do anything at all.
Two details worth checking on that confirmation before you write to anyone. The pickup time first, which is set the evening before and lands somewhere between roughly 4:30 and 6:00 in the morning depending on how far your camp sits from the launch site. Then the cancellation window, which on all four listings here runs free up to 24 hours before the start. A weather scrub is handled separately by the operator, who rebooks you or refunds the flight in full.
Still deciding which morning to book? The four flights compared narrow it down faster than we can by email, and the dawn timeline covers what the price does and does not include.